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Getting Started

Learn how to access my.bulbshare.com, manage your team, and start creating surveys — everything you need to get started.

My.bulbshare.com Guides

Detailed onboarding chapters and step-by-step guides to help you understand, how to navigate and use my.bulbshare.com with confidence

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Onboarding - My.bulbshare Platform

Platform Foundations

  • How to access my.bulbshare.com
  • Exploring my.bulbshare.com
  • How to invite your colleagues to join my.bulbshare.com
  • Differences between the user ROLES and ACCESS levels
  • Exploring your channels

Brief Creation

  • How to create, test, and launch a brief
  • Questions types and their set up
  • How to fit the image
  • How to create a brief with a template
  • How to preview your brief on my.bulbshare.com
  • How to set up auto tags for community profiling
See all 8 articles

Analysis & Reporting

  • How to access the advanced report and analyse the results
  • AI project analysis overview

Advanced Features

  • Linked Briefs: How to set up, use, and compare multi-market surveys
  • AI-powered moderation agent for enhanced data quality
  • Translate user responses easily!

FAQ

  • Why did my brief close automatically?
  • Can I change the question(s) after launching my survey?
  • Can I link more briefs to one reward?
  • Is the platform available in multiple languages?
  • How do I invite new COMMUNITY MEMBERS(S) Can I bulk import users?
  • How do I invite my COLLEAGUES to join mybulbshare.com?

General

Ignite Communities - HELPLINE Guides (how to use this platform)

  • Welcome to your Ignite Communities Help Centre!
  • How to submit a request for Support
  • Understand your request priority levels
  • How to sign up to the Ignite Communities Help Centre
  • How to reset your password
  • How to track your requests via the "My activities" page?

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