FAQ

Getting started & account

• How do I access MyBulbshare?
• How do I request access to my organisation?
• How do I add colleagues to my organisation in MyBulbshare?
• How do I invite new community members? Can I bulk import users?
• Is MyBulbshare available in multiple languages?

Creating & managing briefs

• My brief needs more responses. What should I do?
• Why did my brief close automatically?
• Can I change questions after launching my survey?
• Can I change audience settings after launching my survey?

Rewards & participation

• When do I need to add rewards/incentives to my brief?
• How do I add rewards/incentives to a brief?
• Can I require participants to complete multiple briefs for one reward/incentive?
• What should I do if my reward/incentive needs to be paid in a different currency?
• Reward/incentive setup for my brief has been fully used. I need more responses — what should I do?

Data, Reporting & Results

• How do I access reports and analyse results?

Technical & Troubleshooting

• Why didn’t I receive my verification email to log in to MyBulbshare?
• Why are my images not displaying correctly?
• Why is my survey logic not working correctly?