When you are building a brief, the images you upload into the brief are not automatically fitted for every question type. For some question types, you must use the appropriate image template to ensure that the full image is visible in the app and does not appear cropped.
Templates are not required for:
- Image Highlight question
- Image Grid question
Images are automatically fitted for these question types.
Templates are required for:
- Info Image
- A/B or A/B/C/D question
- Swipe question
Images are not automatically fitted for these question types, so the relevant template should be used.
How to use an image template
- Download the correct template for the question type.
- Insert your image into the template.
- Select the image and go to Picture Format.
- Select Crop, then choose Fit — do not select Fill.
- Save the completed image as a PNG or JPEG. You can save all images or only the specific image you need.
Use the template that matches the question type. The available templates are provided below.
Recommended image dimensions
Info Image
- Size: 1080 × 1920 px
- Format: JPG or PNG
- Transparency: Not supported
- File size: Under 500 KB
- Two templates are available. For landscape images, rotating the image 90 degrees is recommended.
Swipe images
- Size: 750 × 1000 px
- Format: JPG, PNG or GIF
- Transparency: Not supported
- File size: Under 500 KB
A/B or A/B/C/D images
- Size: 750 × 500 px
- Format: JPG, PNG or GIF
- Transparency: Not supported
- File size: Under 500 KB
Image Highlight
- Size: 750 × 1000 px
- Format: JPG or PNG
- Transparency: Not supported
- File size: Under 500 KB
A template is not required for Image Highlight questions, but these dimensions are recommended for the best display.
Image Grid
- Size: Landscape format with a 3:2 ratio, such as 1200 × 800 px or 1500 × 1000 px
- Format: JPG, PNG or GIF
- Transparency: Not supported
- File size: Under 500 KB
Landscape images with a 3:2 ratio provide the best and most consistent display across desktop and mobile.
A template is not required for Image Grid questions, but these dimensions are recommended for the best display.
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