EXPLORING YOUR CHANNELS VIDEO GUIDE HERE
In this video, we introduce you to the channels, our private space designed to foster meaningful community engagement on the platform. You’ll learn how to manage your channels, connect with community members, and launch activities tailored to specific segments or markets. We also walk you through how to invite new members and customise the look and feel of your channels to match your goals.
Understanding Channels
Channels are private spaces within the Bulbshare platform where you manage your community members and run activities. They act as the central hub for engagement, allowing you to organise members, launch briefs, and customise the experience for different audiences.
What are channels?
A channel is a dedicated space created for your community.
You can:
- Manage your community members
- Launch and monitor activities (briefs)
- Invite new members
- Customise the branding and appearance of the space
- View community engagement and activity results
You can access your channels from the Channels section on the platform dashboard.
Channel Overview
When you open a channel, you will see:
- Channel logo and branding
- Channel title
- Short description
- Number of live activities
- Number of community members
The Three Main Areas of a Channel
Channels are divided into three main sections:
- Briefs
- Community
- Settings
1. Briefs Area
The Briefs area contains all activities and briefs created within the channel.
This is where you can:
- View live activities
- Monitor engagement
- Access analytics
- Download results
- Manage and edit activities
Feed View
The Feed View shows activities that are currently live and visible to community members.
Here you can see:
- Number of comments
- Number of responses
- Activity engagement
- Incentive or reward indicators
Advanced View
The Advanced View is only available to administrators and team members with admin permissions.
This view displays all activities within the channel, including:
- Live activities
- Draft activities
- Expired activities
- Scheduled activities
Under both views, you can:
- Edit briefs
- Clone activities
- Link activities
- Access results
- Download exports
Available export formats include:
- Excel exports
- PowerPoint exports
- ZIP media exports
- Comment exports
2. Community Area
The Community area is where you manage your community members.
Here you can:
- View all members within the channel
- Invite new participants
- Import contact lists
- Sync members from CRM platforms
Inviting Individual Members
To invite a single member:
- Enter their email address
- Click Invite
- Review and customise the invitation email
- Send the invitation
Invitation emails can be fully edited and branded to match your tone of voice and project style.
Bulk Invites
You can also invite multiple users at once by:
- Uploading a contact file
- Copying and pasting email lists
- Syncing with supported CRM platforms
This is especially useful if you already have a database of potential community members who match your targeting criteria.
3. Settings Area
The Settings area allows you to customise the appearance and configuration of your channel.
Here you can define:
- Primary brand colour
- Channel category
- Branding and visual styling
- General channel details
This helps create a more branded and engaging experience for your community members.
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