How to submit a Support request without signing in

You do not need to sign in to search for help or submit a Support request.

Search for an answer first

Before submitting a request:

1. Go to the Ignite Support Centre.
2. Use the “Type your question here” search bar at the top of the page.
3. Enter keywords related to your question or issue.
4. Review the available onboarding guides and Support articles.

If you cannot find the answer you need, submit a Support request by following the steps below.

Submit your request

1. Click Submit a request at the top of the page.
2. Enter your email address.
3. Select the correct request type.
4. Complete all required fields and provide as much relevant detail as possible.
5. Add any helpful screenshots or files.
6. Click Submit.

You will receive an email confirming that your request has been submitted.

Please submit a separate form for each new request or issue. This helps us route and track every request correctly.

⚠️ Important

Every new or separate issue must be submitted using a new “Submit a request” form.

Please do not email the Support team directly with a new request. Email submissions do not capture all the required information, including urgency and priority, which may delay the review and resolution of your request.

Using the form ensures that we receive the information needed to route, prioritise and process your request correctly.

You should only reply by email when responding to an existing Support ticket.